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The intelligent airport trolley, from security to the gate.

AI-TS is an intelligent airport trolley, sometimes called a smart airport trolley: a cabin-baggage trolley with a touchscreen mounted on it and the software built in. The passenger takes it at the rank after security and keeps it to the gate. One scan of the boarding pass sets up the flight, the gate and the route.

Talk to DIAS How the passenger uses it
An ITS-generation intelligent airport trolley: a blue cabin-baggage trolley with a touchscreen showing flight details and the offers catalogue
An ITS-generation trolley, screen on, catalogue open

How the passenger uses it

Airside, in any order, without losing the gate.

The passenger takes a trolley at the rank after security, chooses a language and scans a boarding pass. From then on, flight, gate and status stay at the top of the screen, whatever the passenger is doing.

BoundarySecurityNo trolley landside
Airside pickupPick up the trolleyChoose a language, scan the boarding pass

FlightGateStatusAt the top of the screen throughout

After security, in any order

  • OrientationWhere is the gate, how far
  • Shops and duty-freeOffers, directions to the store
  • Restaurants and cafésMenus, offers, a route there
  • Services and facilitiesLocated and routed
  • Media and informationWhile moving and waiting
  • OrderingWhere the airport's concessions support it
AnchorGateBags off; the trolley is collected by the on-site operation
If the gate changes, the screen updates and the route to the gate follows.

What the trolley does

Four things it does for the passenger.

  1. 01

    Know the gate

    Flight, gate and status at the top of the screen, and a route to the gate that updates if the gate changes.

  2. 02

    Find the way

    Terminal maps and route guidance to gates, shops, restaurants and services, from indoor positioning on the trolley.

  3. 03

    Discover

    Shops, restaurants and services as points of interest, with offers, menus and coupons in the catalogue.

  4. 04

    Order

    Where the airport's concessions offer it, order from the trolley; set up with the airport's concession partners.

The intelligence inside

On the trolley, behind it, and with your systems.

The software is part of every AI-TS trolley. It is not an app the passenger installs, and it is not offered without the trolley.

On the trolley

  • Start screen and scanChoose a language, scan the boarding pass; flight, gate and status then stay at the top of the screen. No app, account or Wi-Fi login.
  • Positioning and routingIndoor positioning on the trolley; maps and routes to gates, outlets and services.
  • Offers and mediaFull-screen campaigns and the offers catalogue, with directions; ordering where concessions offer it.

Behind the trolley, run by DIAS

  • Content and campaignsCampaign and content management run by DIAS, with approval workflows.
  • Campaign reportingReported to advertisers in aggregate, by campaign.
  • Behaviour insightMovement, dwell and interaction patterns across many passengers, reported to the airport.

With your systems

  • Flight informationThe airport's flight information system, scoped with its IT.
  • Media partnerSold together with the airport's advertising concession.
  • Concession partnersPromotions and ordering under the concession partners' approval.

Offered how

For airports
Supplied, operated and maintained by DIAS as a partnership; what comes from the airport and what it learns.
The partnership and the operation
Advertising
The screen as a media channel: formats, context, how it is sold and reported.
The media channel and the catalogue

See the AI-TS trolley in your terminal.

Airports and partners: info@diasgroup.dk

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